These Terms and Conditions govern all work carried out by Fox Line Studio ("we", "us", "our"), a sole trader business operated by Gavin Judge, based in Bury St. Edmunds, Suffolk. By engaging our services you ("the client") agree to be bound by these terms in full.
These terms apply to all web design, web development, and related digital services provided by Fox Line Studio. No work will begin until both parties have agreed to these terms and a deposit has been received.
A non-refundable deposit of 50% of the agreed project fee is required before any work begins. No work will commence until this deposit has cleared.
The remaining 50% balance is due upon completion of the project, once the client has signed off the finished site and prior to the site going live. The site will not be launched until the final payment has been received in full.
Payment is accepted by bank transfer. Invoices are due within 7 days of issue. Overdue invoices will incur a late payment charge of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts Act 1998.
All prices quoted are in GBP and are exclusive of VAT. Fox Line Studio is not currently VAT registered.
The scope of each project will be agreed in writing before work begins. This will outline the specific deliverables, number of pages or sections, and any features or integrations included.
Any work requested beyond the agreed scope will be treated as additional work and quoted separately. We will always notify you before carrying out any out-of-scope work.
The following are examples of items that fall outside standard project scope unless specifically agreed:
- Additional pages beyond those quoted
- E-commerce or payment gateway integration
- Third-party software licences or subscriptions
- Copywriting or content creation
- Photography or video production
- Ongoing SEO campaigns
- Domain registration or hosting fees
Each project includes two rounds of revisions as standard. A revision round is defined as a consolidated set of changes submitted in a single document or message.
Additional revision rounds beyond the two included will be charged at our standard hourly rate, which will be communicated to you in advance.
Revisions do not include changes to the agreed project scope. Requests to add new sections, features, or pages will be quoted separately.
To enable us to complete your project on time and to the agreed standard, we ask that you:
- Provide all required content, images, and materials within 5 working days of request
- Respond to questions and review requests within 5 working days
- Ensure all content and materials supplied are owned by you or properly licensed for use
- Provide one clear point of contact for the project
- Consolidate all feedback into a single response per revision round
We accept no liability for delays caused by late supply of materials or feedback from the client. Project timelines will be adjusted accordingly.
All design work, code, and digital assets created by Fox Line Studio remain our intellectual property until final payment has been received in full.
Upon receipt of full payment, ownership of the completed website and all associated design files transfers to the client. You are then free to use, modify, or transfer the work as you see fit.
We reserve the right to display completed work in our portfolio and use it for promotional purposes unless you request otherwise in writing. Any such request must be made before the project begins.
Any third-party assets used in your project — including stock photography, fonts, or software — remain subject to their own licence terms. We will always use properly licensed assets and advise you of any ongoing licence requirements.
Either party may cancel the project with written notice. The following terms apply:
- If the client cancels before work has begun, the deposit is forfeited
- If the client cancels after work has begun, a kill fee is payable based on the proportion of work completed, with the deposit applied against this amount
- If Fox Line Studio cancels the project, all monies paid will be refunded in full
A project will be considered abandoned if the client fails to respond to communications for 30 consecutive days. In this case the deposit is forfeited and Fox Line Studio reserves the right to close the project.
Fox Line Studio will carry out all work with reasonable skill and care. However, we cannot guarantee that websites will be free from all errors or that they will operate without interruption.
Our total liability to you for any claim arising from our services is limited to the total fees paid by you for the project in question. We accept no liability for:
- Loss of income, revenue, or profit
- Loss of business or contracts
- Loss of data
- Indirect or consequential losses of any kind
- Any losses arising from third-party services, hosting, or software
You are responsible for ensuring that the content on your website complies with all applicable laws and regulations, including data protection, advertising standards, and industry-specific requirements.
Where a monthly retainer has been agreed, the following terms apply:
- Retainer fees are invoiced monthly in advance
- Either party may terminate the retainer with 30 days written notice
- Retainer services are defined at the start of the agreement and reviewed quarterly
- Unused retainer hours do not roll over to the following month
- Work required beyond the retainer scope will be quoted and agreed separately
Fox Line Studio handles all client data in accordance with UK GDPR and the Data Protection Act 2018. We will only use your personal information to provide our services and will not share it with third parties without your consent.
You are responsible for ensuring that your website meets all applicable data protection requirements, including the display of a privacy policy and appropriate cookie notices where required.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these terms, please get in touch:
Fox Line Studio
Bury St. Edmunds, Suffolk
gavin@foxlinestudio.co.uk
foxlinestudio.co.uk